Patient Experience
Understanding a patient’s experience when they received health care is integral to improving patient-centred care. To support hospital accreditation requirements and quality improvement, CIHI developed a standardized tool: the Canadian Patient Experiences Survey on Inpatient Care (CPES-IC).
Use the resources on this page to learn about the evidence-based surveys, procedures, methodology notes and a toolkit of supporting material.
CIHI ceased operating the Canadian Patient Experiences Reporting System (CPERS) in April 2025; however, CIHI continues to make the CPES-IC tool available and encourages its use for quality improvement.
About the survey
The Canadian Patient Experiences Survey — Inpatient Care is a standardized questionnaire for patients about the quality of care they experienced during inpatient stays in an acute care hospital.
Patient Experience Survey and Measurement Resource Toolkit
This toolkit provides a suite of resources related to patient experience surveying and measurement.
Frequently asked questions
Learn about the Canadian Patient Experiences Survey — Inpatient Care and PREMs.
Related resources
- Patient experience in Canadian hospitals, 2022
- Patient experience in Canadian hospitals, 2019
- Impact of COVID-19 on patient experience in acute care hospitals
- Patient-reported outcome measures (PROMs)
- Canadian Patient Experiences Survey — Inpatient Care: Patient-Reported Experience Measures (PDF)
- Improving the Patient Experience: Using Data to Tackle Today's Health Care Crisis (Video)
Contact us
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