A patient's experience provides valuable insight
Understanding a patient's experience when he or she receives health care is integral to improving patient-centred care. Capturing and reporting this information is an important part of CIHI's overall health system performance measurement efforts. That is why CIHI developed the Canadian Patient Experiences Survey — Inpatient Care (CPES-IC) and the Canadian Patient Experiences Reporting System (CPERS). CIHI is also working with stakeholders to explore the potential for expansion to other care settings.
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Patient Experience information
Canadian Patient Experiences Reporting System (CPERS)
Patient experience across other sectors
In the news
Canadian Patient Experiences Survey — Inpatient Care
In Canada, many jurisdictions conduct patient experience surveys using a variety of tools and data collection methods.
To support pan-Canadian comparisons of patient experience, CIHI worked with representatives from Canadian jurisdictions — particularly the Inter-Jurisdictional Patient Satisfaction Group — and other leading experts in the field to develop a standardized questionnaire. This enables patients to provide feedback about the quality of care they experienced during their most recent stay in a Canadian acute care hospital. It also provides standards and supporting documentation for those who are administering the survey.
The Canadian Patient Experiences Survey — Inpatient Care (CPES-IC) has been endorsed by Accreditation Canada and meets the accreditation requirements for patient experience surveying. The survey includes
- 22 items from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey
- 19 questions that address key areas relevant to the Canadian context (e.g., discharge and transitions)
- 7 questions to collect demographic information
Read more about the survey development process and consultation.
CPES-IC Survey Procedure Manual
The Canadian Patient Experiences Survey — Inpatient Care Procedure Manual provides guidelines to administer the CPES-IC in the field and outlines information about population sampling methods and surveying modes.
Canadian Patient Experiences Survey: Comparative Results
This tool includes 22 patient experience measures as well as a number of features that allow each participating hospital to compare its results with those of other participating hospitals. This secure online tool helps health system stakeholders understand patient experience at the health care organization, health region and provincial levels.
CPES: Comparative Results tool (login required)
Canadian Preliminary Core Patient-Reported Experience Measures
CIHI collaborated with the national and international research community and expert organizations to develop the Canadian Preliminary Core Patient-Reported Experience Measures: Acute Inpatient Care, April 2015. Patient-reported experience measures (PREMS), which capture the patient's views about his or her experiences while receiving care, are designed to allow comparative performance measurement and to support quality improvement in health care services across Canada. During 2015–2016, field test data was used to validate these measures.
CIHI's CPERS is Canada's first pan-Canadian reporting system for patient experience data. CPERS is now accepting data for inpatient care based on the CPES-IC survey.
Jurisdictions are encouraged to work with their vendor of choice and to submit survey data directly to CIHI. Vendors can request detailed data submission requirements by contacting us at email@example.com.
The Canadian Patient Experiences Survey — Inpatient Care Data Dictionary Manual was a critical first deliverable for the development of the CPERS. It identifies information that should be collected by this system to capture the patient's experience in hospital. The CPES-IC Data Dictionary Manual contains a description of this information, known as the CPES-IC Minimum Data Set (MDS).
- Data elements to capture patients' responses to survey questions
- Information on the methods and processes used to administer the survey
- Administrative information needed to support analysis and reporting
Metadata is information about data. It helps users understand and interpret data from a specific source.
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CIHI is working closely with jurisdictions across Canada to understand the need to measure patient experience across other sectors.
Building on the work done for inpatient care, CIHI is facilitating discussions on moving toward a standardized patient experience questionnaire for long-term care facilities across Canada.
Find out more:
For more information on tools and surveys that help measure patient experience in long-term care, please contact us at firstname.lastname@example.org.
Primary health care
For more information on tools and surveys that help measure patient experience in primary care, please visit our Primary Health Care page.
- Survey aims to capture patient experience: The Canadian Institute for Health Information is launching a pan-Canadian survey of patient care (Canadian Medical Association Journal) (This publication is available in English only)
- Putting the focus on patients: CIHI's pan-Canadian approach to capturing the patient perspective: PREMs and PROMs (Hospital News) (This publication is available in English only)
- Patient-Centred Measurement Resource Toolkit: Translating Patient-Centred Measurement Into Action (PDF)
- Patient-Centred Measurement and Reporting in Canada: Launching the Discussion Toward a Future State (PDF)
- CPES-IC Procedure Manual training material (PDF)
- CPES-IC Procedure Manual — Sampling Protocol (PDF)
- Canadian Patient Experiences Survey — Inpatient Care: Frequently Asked Questions (PDF)
- Canadian Patient Experiences Reporting System Privacy Impact Assessment, January 2015 (PDF)
- Canadian Patient Experiences Reporting System Information Sheet—A Unique New Tool (PDF)