Patient experience in Canadian hospitals, 2022
Using PREMs to support patient-centred care
This report explores key findings from CIHI’s patient-reported experience measures (PREMs) in Canadian acute care hospitals for 2017–2018 to 2020–2021.
Assessing performance using PREMs data
Explore key findings from the Overall Patient Experience measure, highlighting the value of using PREMs data to assess performance.
Using PREMs data for quality improvement
Explore key findings from the Communication With Doctors and Communication With Nurses patient experience measures, highlighting the value of using PREMs data for quality improvement initiatives.
Looking at PREMs through the lens of health equity
Explore key findings from the Involvement in Decision-Making and Treatment Options patient experience measure, highlighting the importance of socio-demographic information.
Using PREMs with other health system performance indicators
Explore key findings from the Information and Understanding When Leaving the Hospital patient experience measure, highlighting how PREMs can be used with other health indicators.
Related resources
How to cite:
Canadian Institute for Health Information. Patient experience in Canadian hospitals, 2022. Accessed April 25, 2025.
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