Terms of Use

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Website Terms

The Canadian Institute for Health Information (CIHI)’s website is made up of certain web pages (such as this page), products (such as Health Indicators 2011 and National Health Expenditure Trends, 1975 to 2011), services (such as the Patient Cost Estimator and CIHI Portal), health data, and other works and information. These will all be referred to below as “CIHI Materials.” When we refer only to the web pages making up CIHI’s website, we’ll call them the “Website.”

Acceptance of the Terms of Use

By accessing and using CIHI Materials, you are agreeing to be bound by the terms and conditions of use set out here (the Terms). If you cannot or do not wish to be bound by the Terms, you may not use any CIHI Materials.

Some CIHI Materials have their own specific terms and conditions of use (for example, terms included in the copyright notice in certain reports and the terms of use of CIHI’s electronic reporting services).The Terms also apply to those particular CIHI Materials. Where there is any conflict between a set of specific terms and conditions and these Terms, the specific terms will govern.

CIHI may modify or change the Terms at any time and without notice. Check back here regularly to ensure you remain in compliance with the Terms.

Ownership and Licensed Rights

CIHI is the owner of the CIHI Materials. Parts of the CIHI Materials, however, are licensed by CIHI from organizations such as the World Health Organization, interRAI, the United States Pharmacopeial Convention and the Uniform Data System for Medical Rehabilitation. Note that CIHI takes the rights of its licensors very seriously.

In addition to the protection afforded by these Terms, the CIHI Materials are protected nationally and internationally under copyright law. Trademark law also applies to trademarks reproduced in the CIHI Materials.

Your use of the CIHI Materials does not grant you any ownership rights to those CIHI Materials, and you may not do anything more with them than those things you are expressly permitted to under the Terms.

CIHI is free to and will from time to time modify CIHI Materials, remove some from the Website and/or end the availability of some to the public.

Use of CIHI Materials

You are free to reproduce and use CIHI Materials for the purposes of education, research and private study. You are not free, however, to make any commercial use of CIHI Materials without CIHI’s express, prior written authorization. Additionally, without CIHI’s express, prior written authorization, you may not incorporate CIHI Materials into a commercial textbook or into a software application of any kind or use CIHI Materials in any way that could reasonably be seen as putting yourself into competition with CIHI. You may not interfere with anyone else’s access to the CIHI Materials, compromise or attempt to compromise any CIHI Material security measure, or substitute or attempt to substitute modified CIHI Materials for the originals on the Website.

Here are some examples of what you may and may not (without the proper authorization) do with CIHI Materials:

  • You may download CIHI’s reports for your own study purposes.
  • If you are an instructor, you may reproduce and distribute health data tables to your students at a health care facility, college or university for educational purposes.
  • You may not download reports and sub-distribute them by permitting others to download them from your website.
  • You may not incorporate data obtained through CIHI’s online data services into a software application.
  • You may not launch a denial of service attack on the Website and interfere with the ability of other users to access the CIHI Materials.

To access certain CIHI Materials, you must first register with CIHI and obtain a secure password and user ID. You must meet specific requirements to register for and use these CIHI Materials. If you wish to access and use these CIHI Materials, you must apply to register; CIHI will then determine whether you meet the requirements for registration.

Additional Restrictions

You may not

  • Interfere with the proper functioning of the Website in any way;
  • Knowingly transmit, send or upload any material that contains viruses, worms, spyware, adware, Trojan horses or similar computer code that will adversely affect the operation of the Website or its users;
  • Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity, in association with your use of CIHI Materials;
  • Access or attempt to access the accounts of other users;
  • Compromise or attempt to compromise CIHI Materials’ security measures;
  • Take any action that imposes an unreasonable or disproportionately large load on the Website; and
  • Take any action involving the Website that will have the effect of facilitating unsolicited bulk email.

Violating the Terms

If you violate one or more provisions of the Terms, the permission to use the CIHI Materials that CIHI has granted to you will be immediately revoked. You must immediately stop accessing and/or using the Website and promptly delete all copies of all CIHI Materials in your possession or control.


You must read, accept and abide by the Website Privacy Notice.


CIHI takes great care to publish only accurate information. However, errors can and do happen; moreover, much of the information CIHI relies on is provided to CIHI by others. For these reasons and others, the CIHI Materials are provided to you as is and without warranties of any kind whatsoever. You must accept all risks associated with your use of CIHI Materials. CIHI and its licensors hereby have no liability of any kind in relation to your use of or reliance on CIHI Materials. By using CIHI Materials, you agree to indemnify CIHI and its licensors against all losses, damages, costs, expenses or other injuries of any kind relating to your use of CIHI Materials.


The Terms are governed by and will be construed under Ontario law and the applicable laws of Canada. You hereby attorn to the exclusive jurisdiction of the courts of Ontario. CIHI’s failure to enforce any provision of the Terms will not comprise a waiver of that provision.

Contact Us

If you have any questions, comments or concerns, contact us at help@cihi.ca.

Website Privacy Notice

Your privacy on the Internet is very important to us, and we feel you should know how we use the information you provide to us.

All visitors to our website

CIHI uses cookies on its website to collect information on usage patterns. This information helps CIHI monitor traffic and site use, as well as develop content that responds to the interests of visitors. These cookies assign a number to each visitor to capture the frequency of visits and to document what pages the user is viewing. The type and version of web browser used is also documented to ensure our site is technically accessible.

All information collected is anonymous. Cookies do not provide CIHI with any personal information and we will not make any attempts to link information to determine who is visiting our site

You can set preferences in your web browser to deny cookies or remove them after visiting our site. Unless you destroy them, cookies will stay on your computer until they expire. Removing or blocking cookies will not affect the site’s performance or restrict your ability to access information on it. Information collected is maintained and stored securely.

Visitors who provide information on a voluntary basis

Information you provide on a voluntary basis when using cihi.ca (such as organization type or email address) is stored securely. We may use the information you provide in the following ways:

  • On our e-commerce site, to manage the distribution of materials under the Core Plan;
  • To determine appropriate new topics, content and services; and
  • If you indicated you would like to receive our newsletters or updates on new reports and relevant material, CIHI will send you this information by email.

CIHI does not disclose any personal information to third parties for purposes of marketing third-party products or services. CIHI may disclose certain personal information to third party service providers solely for the purpose of administering, processing or fulfilling a service to be provided to you by CIHI. We will insist those third parties safeguard and maintain the confidentiality of the personal information we provide to them.

Visitors who have authorized access to particular applications

It is essential that we verify the identity of visitors who have access to restricted-access applications. This is part of our system to protect the confidentiality and security of health data. We may review and analyze your use of the CIHI website to:

  • Verify your identity and allow you to access appropriate/authorized areas;
  • Understand your needs and eligibility for products and services;
  • Recommend particular products and services; and
  • Provide ongoing service.

CIHI reserves the right to conduct a post-audit review of clients who use restricted access applications. These reviews will confirm that clients are complying with security protocols as outlined in signed access agreements.

CIHI invites you to contact us through several email links throughout this site. If you identify yourself in these electronic communications, we will never reproduce your words without your prior permission.

CIHI is not responsible for the content or the privacy policies of the web sites to which it may link.

CIHI reserves the right to disclose your personal information as required by law and to co-operate with authorities, such as law enforcement agencies, in investigations of improper or unlawful activities which may require the disclosure of personal information.

Please see Privacy and Security to learn more about privacy and security issues as they pertain to data holdings.

As you know, Internet technology develops rapidly, requiring policies such as this one to be flexible and responsive to change. Consequently, any changes to the CIHI Web Site User Privacy Policy will be posted to the web site as soon as they go into effect.

Your privacy on the Internet is very important to us, and we feel you should know how we use the information you provide to us.

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