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We place a high priority on the accessibility of our health care information and products. Learn more about how we are working to meet our customers’ needs.

Alternate formats for products and reports

We review and respond to all requests for information and products in accessible formats on an as-needed basis. Download CIHI’s accessibility request form to request CIHI documentation in an accessible format. Send us the completed request form in one of three ways:

  • Email: accessibility@cihi.ca
  • Fax: 613-241-8120
  • Mail: Communications Department, CIHI, 495 Richmond Road, Suite 600, Ottawa, ON  K2A 4H6

Have a data inquiry or research question? Make a custom data request.

Information on accessibility

 Policy
 Key resources
 Related content

Customer Service Policy

Statement of Commitment

We are committed to providing goods and services in a way that respects the dignity and independence of people with disabilities. We ensure that people with disabilities have the opportunity to access and benefit from our products and services. View our customer service policy.

Accessibility key resources

Integrated Accessibility Standards Multi-Year Workplan

Tools and resources

CIHI’s Accessibility Centre provides tools and resources to help make CIHI’s information and products more accessible.

Training for CIHI employees

We have a training plan to ensure that all employees receive disability awareness training as it relates to the customer service standards of the Accessibility for Ontarians With Disabilities Act, 2005.