This measure describes a patient’s overall experience during a hospital stay. Results show the percentage of patients who responded most favourably in the CPES-IC survey.
Higher is better. The higher the Top Box result, the higher the number of patients who responded favourably.
Data availability:
to (fiscal years)
Geographic coverage
New Brunswick, Nova Scotia, Ontario, Manitoba, Alberta
Reporting level
National, Province/Territory, Region, Facility
Calculation
(Number of patients who chose the most positive response to Q41 of the CPES-IC survey) ÷ (Total number of respondents for Q41)
This measure is calculated as a Top Box result, which is the percentage of survey respondents who chose the most positive responses (9 and 10) to a stand-alone question in the CPES-IC:
- Q41. [On a scale from 0 to 10] Overall, I had a very poor experience (0) to I had a very good experience (10)
Denominator
Patients age 18 and older who completed a question regarding their overall hospital experience in the CPES-IC survey (Q41)
Numerator
A subset of the denominator that represents patients age 18 and older who chose the most positive responses (9, 10) to the question on overall hospital experience in the CPES-IC survey (question 41)
Comments
Details about performance assessment, funnel plots, trending and suppression rules are found in the methodology notes.