Higher is better. The higher the Top Box result, the higher the number of patients who responded favourably.
Communication With Nurses is a composite PREM based on 3 questions in the CPES-IC. Please see Canadian Patient Experiences Survey — Inpatient Care: Patient-Reported Experience Measures (PDF) for further detail.
This measure is calculated as a Top Box result, which is the percentage of survey respondents who chose the most positive response (e.g., “Always”). For this composite measure, the Top Box result is calculated by averaging the Top Box results for each corresponding question.
Each question’s Top Box result is calculated as follows:
(Number of patients who chose the most positive response for a question in the CPES-IC survey) ÷ (Total number of respondents for that question)
Patients age 18 and older who responded to questions regarding communication with nurses in the CPES-IC survey (questions 1 to 3)
A subset of the denominator that represents patients age 18 and older who chose the most positive responses to the questions about communication with nurses in the CPES-IC survey (questions 1 to 3)
Comments
Details about performance assessment, funnel plots, trending and suppression rules are found in the methodology notes.