David O'Toole
President & CEO

Welcome to the CIHI team. Consider this a kind of virtual handshake, one I’d be happy to replicate in person very soon.

CIHI is an extraordinary organization on many levels. We have a unique role by collecting, analyzing and reporting on Canadian health information. Major decisions on health care in Canada are supported by our analyses. Our offices are filled with incredibly bright people from a variety of backgrounds - analysts, IT, former health care practitioners, researchers and support specialists, to name a few.

You’ve joined an organization that has a big influence in legislatures across the country, ministries of health, regional health authorities, hospitals large and small, family doctors’ offices, pharmacies, therapy clinics, and virtually all health care facilities. In short: we do important work here!

The successes we’ve enjoyed, and those coming down the road, result directly from our employees’ talent and creativity. There are about 750 of us, who work in a culture of progress and innovation – in a very positive, supportive workplace. We are committed to building quality products that lead to making a difference in our health care system.

So have fun, get acquainted with our numerous acronyms, and don’t hesitate to drop me a line directly at DOtoole@cihi.ca if you would like to chat.

Thanks for joining CIHI.

Cal Marcoux
Chief Information Security Officer

Information Security

The Information Security Branch (InfoSec), under the direction of the Chief Information Security Officer, is responsible for ensuring CIHI has appropriate administrative, physical and technical safeguards in place for the protection of confidential information from unauthorized or unintentional access, use, modification or disclosure, as well as from loss or theft.

At CIHI, information security is everybody’s responsibility.  You will be expected to understand your responsibilities and obligations to the protection of CIHI’s information, and you will be required to complete CIHI’s mandatory privacy and security eLearning program within 15 days of your hire.  Your HR Contact will provide you with more information.

You may want to review the following policies, which are publically available on www.cihi.ca:

Information Security Policy (2018)
Privacy and Security Incident Management Protocol
Privacy and Security Framework (Apr. 2014)
Privacy Policy on the Collection, Use, Disclosure and Retention of Personal Health Information and De-Identified Data, 2010 (Updated April 2014)

Elizabeth Blunden
Human Resources and Administration

Conflict of Interest

CIHI takes pride in the way it conducts its business, which includes the respect we all have for each other. A conflict of interest can arise in the workplace when an employee has competing interests or loyalties that either are, or potentially can be, at odds with each other. A conflict of interest can lead to a struggle with an employee between diverging interests, points of view, or allegiances.

After reading the Code of Business Conduct, you will need to review and sign the Record of Review form accessible through the link below.  Please return the signed form to your HR Contact prior to your start date.

Code of Business Conduct
Conflict of Interest Policy

Rhonda Wing
Chief Privacy Officer and General Counsel

Privacy Overview

As a trusted leader in healthcare information, all of us at CIHI must be vigilant with the data entrusted to us. Keeping personal health information secure and private is vital to our work and allows us to continue fulfilling our mandate to improve the health care system and health of Canadians.

CIHI has developed a Privacy and Security Framework to provide a comprehensive approach to privacy and security management. Based on best practices from across the public, private and health sectors, the Framework is designed to coordinate CIHI’s privacy and security policies and provide an integrated view of the organization’s information management practices.

CIHI and the government of Quebec have recently renewed the bilateral agreement which allows CIHI and its employees access to confidential Quebec personal information. It is a condition of the bilateral agreement that all employees of CIHI understand and sign. The agreement requires CIHI employees to keep Quebec personal information confidential and requires that you refrain from using or disclosing the information other than as required in the course of your employment

Before signing your Employment Agreement with CIHI, you will need to review and sign the Privacy & Confidentiality Agreement and the Access to Quebec Data Confidentiality Agreement. accessible through the link below. Please return your signed Privacy & Confidentiality agreement, Access to Quebec Data Confidentiality Agreement along with your Employment Agreement to your HR Contact prior to your start date.   

CIHI Privacy Policy
Employee Privacy and Confidentiality Agreement
Access to Québec Data Confidentiality Agreement
Message from Louise Ogilvie


CIHI offers a comprehensive total rewards package which includes a flexible benefit plan that allows employees to choose the coverage that is right for them. We offer competitive vacation time, special leave, December holiday shutdown, a maternity leave top-up plan, and the option of directing a portion of your pay into an RRSP. You will be asked to select your benefit options within your first week at CIHI.

Group Benefit Plan—Flex Plan (booklet)
Healthcare Spending Account
Opti-Plan Flexible Benefit Program 

We offer “flexible benefits” designed to provide employees with a choice of coverage based on their individual requirements.

Credit Summary Sheet

Employee Family Assistance Program (Morneau Shepell)

Your Employee and Family Assistance Program (EFAP) provides you and your immediate family members with immediate and confidential help for any work, health or life concern. They are available anytime and anywhere at no cost to you. You can also visit workhealthlife.com and sign up using employer name CIHI for full access to the EFAP services and resources.

Retirement Planning

Someday, you’ll be spending your retirement years doing the things you love. It might be travel, time with your family, hobbies, or even a career change. Whatever it happens to be, CIHI has options to assist with your planning. 

With the right amount of planning, you can maintain a standard of living after retiring comparable to what you enjoyed while working. Your retirement benefits, along with the income you receive from the government-sponsored pension programs and your personal savings will go a long way to helping you reach this goal.

CIHI offers retirement planning options depending on the location you report to.


CIHI offers a group RRSP option to all employees through Standard Life (rebranding to Manulife) with automatic rebalancing of assets and life cycle movement options to fit every need.

Regional Group RRSP

CIHI offers employees in the Montreal regional office the Regional Group RRSP which provides an enhanced RRSP benefit. It provides a tax- and cost-effective savings vehicle to help build retirement income. Employees contribute a fixed percentage, and CIHI also contributes a fixed amount. The Regional Group RRSP is currently with Standard Life (rebranding to Manulife) and offers a variety of investment choices for every stage of life. There is mandatory enrolment for all permanent and long-term contract employees. 


CIHI offers a defined benefit pension plan to eligible employees reporting into either the Ontario offices (includes all Location Independent Workers) or the Victoria office.   


For Ontario based employees (and Location Independent Workers), CIHI belongs to the Healthcare of Ontario Pension Plan Defined Benefit Pension Plan (HOOPP). HOOPP is a defined benefit pension plan that provides members with a defined pension income when they retire; the amount is predetermined by a formula based on the employee’s earnings history, length of service and age and does not directly depend on individual investment returns. There is mandatory enrolment for all permanent and long-term contract employees and optional enrolment for short term contract employees and students.

British Columbia

For Victoria based employees, CIHI belongs to the British Columbia Municipal Pension Plan (BCMPP). The BCMPP is a defined benefit pension plan that provides members with a defined pension income when they retire that is predetermined by a formula based on the employee’s earnings history, length of service and age and is not directly dependent on individual investment returns. There is mandatory enrolment for all permanent and long-term contract employees. Short term contract employees are eligible once they meet predefined length of service criteria and enrolment is optional. Students are not eligible to join the plan.

HOOPP Resources


Your First Day

What you need to bring

  • Original signed Employment Agreement
  • Completed TD1ON (Provincial)
  • Completed TD1 (Federal)
  • Completed Payroll enrollment form
  • Completed HOOPP enrollment form
  • SIN Card/paper issued from Service Canada
  • Government issued photo ID

**Please note when completing the above forms that your ResID (employee number) will be issued to you on your first day. Please leave those sections blank when completing any forms.


Employees are responsible for their own parking. However, CIHI does administer on site paid parking at our Toronto and Ottawa locations. Should you be interested in obtaining more information on our parking program at these locations, please email the Corporate Administration team at facilities@cihi.ca during your orientation. Please note there may be a wait list so if you are interested in onsite parking please inquire as soon as possible.

Dress Code

As outlined in our code of conduct, our dress code at CIHI is business casual/casual. For any questions in regards to dress code please contact your Human Resources Contact.


On your first day, please arrive at the office 9:00 a.m. and check in with reception. A representative from the Corporate Administration team will greet you and start you on your orientation. A comprehensive orientation package has been developed to help introduce you to CIHI and your new team. On your first day and during your first few weeks you will meet with a number of people who will help you become better acquainted with CIHI and the important work we do here.

Some of the individuals who will be helping to make your first day pleasant and enjoyable include:

Human Resources

Following your meeting with the Corporate Administration team, a Human Resources representative will meet with you to go over the material included in this package, and introduce you to more of our corporate programs. In addition, you will be provided with copies of some of our key publications, which will help educate you on some of our products, programs, and services.

Information Technology Services (ITS)

On your first day a member of our Information Technology Services (ITS) team will meet with you to review voice mail, email, electronic calendar, and CIHI standard templates for letters, memos and faxes.

Your Team Lead/Manager

Your Team Lead/Manager will provide you with a Meeting and Activity Schedule. This schedule has been developed specifically for you and with your needs in mind. In addition, your Team Lead/Manager will have provided a list of job-specific reading materials.

Your Orientation Partner

Your Orientation Partner, is a key resource to support your integration to CIHI, acting as a first point of contact during the orientation period and beyond. Your Orientation Partner will work with you to inform you of office practices and amenities, introduce you to key resources and other employees in the organization, and ensure you get acquainted with the overall work environment and corporate culture.

The Employee Orientation Program is designed to make the on-boarding process as seamless as possible, and more specifically, to help you feel welcome and ensure you are effectively integrated into their new role. If you have any questions at any time before or after your first day, please feel free to speak with your manager, orientation partner, or a member of the Human Resources team. We are always happy to help!

Corporate Orientation

All eligible new employees are required to participate in a comprehensive orientation program. The Corporate Orientation Program uses a blended learning approach, incorporating on-the-job instruction and (potentially) over 8 1/2 hours of online e-learning content.

There are a number of courses in the orientation series, great for new employees just starting out, or as a refresher for seasoned staff. Course #1 is mandatory for all new employees and includes an important privacy and confidentiality module that must be completed on your first day.

The online orientation program will provide employees with a great overview, and there are several more in-depth e-learning courses available as well. To find out more or access the online Corporate Orientation Program, please visit the Learning & Professional Development area on the CIHighway (CIHI's Intranet Site).

Contact HR Services:

If your questions are not answered here please don’t hesitate to contact our HR Department.

Emily Newstead 
Human Resources Business Partner 
Toronto, 416-549-5551

Taren Krawetz
Human Resources Business Partner
Toronto, 416-549-5322

Trisha Lamothe
Human Resources Business Partner 
Ottawa, 613-694-6244 

Samantha Graziano
Human Resources Business Partner 
Ottawa, 613-694-6357 


CIHI Amenities

CIHI offices are conveniently located in Toronto and Ottawa. To find out more about the surrounding amenities, visit the links below:

Richmond Road, Ottawa
Yonge Street, Toronto


Our Ottawa Facility - 495 Richmond Road

CIHI in Ottawa is located on the edge of the Westboro Village. Westboro is a trendy and vibrant community located along the Ottawa River. It is bordered on the east by Island Park Drive, on the west by Woodroffe Avenue, and is considered one of Ottawa's new hot spots. With an increasingly lively street scene, it is establishing itself as a destination for food, shopping and nightlife. CIHI is close to walking and cycling trails and white water rapids in the Ottawa River, the cosmopolitan comforts of the city transition easily into a nature escape.

The CIHI Ottawa facility offers secure underground vehicle and bicycle parking, kitchens on each floor which included a fridge, Keurig machines and water machines. CIHI kindly provides milk, sugar, and cream so no need to bring that, you just have to bring your coffee/tea and your own mug.

A large bright lunch room is accessible to all employees on the 7th floor which includes a kitchen, tables, microwaves, lounge area, TV and employee bulletin board. Also located in the basement is a quaint restaurant called “The Corner Kitchen” that also offers catering services.

The Westboro Park Fitness Centre which is located downstairs in the basement is managed by Strength Tek Fitness and Wellness Consultants. This 1100 square foot facility features a full range of cardiovascular, weight training equipment, and free weights. Locker and shower facilities are located on-site.

Westboro Village

Find everything you could possibly want in Westboro Village: gourmet chocolates, beautiful fresh flowers, luxurious body products, exclusive furniture, designer clothing, high-end gear for healthy lifestyles, as well as great shopping for kids. Finish a day of shopping with dinner in Westboro Village or sit in one of its coffee shops and watch the world go by. The exclusive home to some of the hippest shops in Canada, Westboro Village offers a quaint, yet urban shopping experience.

There are many options of full service restaurants located around CIHI and the Westboro community such as Bakers Street Cafe, Village Café, The Works, Fratelli’s, The Clock Tower Brew Pub and many others which offer casual and fine dining.

Carlingwood Shopping Centre

Carlingwood Shopping Centre serves more than 8 million customers annually in comfort and style. Boasting 125 stores and services, it is located at the corner of Carling and Woodroffe in Ottawa’s west end which is only a few minutes from CIHI.


There are a variety of Financial Institutions within walking distance of CIHI or located nearby at Carlingwood Shopping Centre.


Our Toronto Facility – 300-4110 Younge St.

CIHI in Toronto is located in midtown-Toronto, and conveniently situated approximately one block North of York Mills subway station.

The Toronto office backs onto a golf course, and a nature trail winds around the complex. Picnic tables and Muskoka chairs have been placed around the property for tenant’s use.

The Toronto CIHI facility offers secure underground vehicle parking, two kitchenettes on each floor which included a fridge, and coffee machine. A large bright lunch room is accessible to all employees on the 4th floor which includes a kitchen, tables, microwaves, and TV. There is a Fitness Centre located in the concourse level of the building.

Yonge Corporate Centre

The Yonge Corporate Centre concourse level offers the following amenities: Tim Horton’s, Marcello’s Market and Deli, Gateway News and Variety and a dental office. Across the street from the Young Corporate Centre in the York Mills Centre, there are 2 floors of retail shopping and restaurants including Bento Box, Beijing Express, Druxy’s, McDonald’s, Mr. Slouvaki, , Sandwich Break, Second Cup, York Mills Fresh, Flight Centre, Print Three, Gateway Newsstands, Daycare, and the Yonge and York Mills Dental Clinic.

Access from the York Mills TTC Station Toronto location

The closest TTC subway stop is York Mills. Our building be accessed through an enclosed walkway. Take the escalator up from the front of the train if heading north, or the back of the train if heading south and exit at the toll booth. Turn left after exiting at the toll booth, and follow the walkway to the end. Turn right through a set of glass doors marked "Yonge Corporate Centre", and follow the walkway to the second set of elevators past the Tim Horton's, which is the lower level of our office building - 4110 Yonge Street.


There are a variety of ATM’s in the surrounding area (Independent ATM in the Yonge Corporate Centre close to Gateway Newstands and Royal Bank ATM in the York Mills Centre).


There are a few full service restaurants located around CIHI and surrounding area such as Auberge du Pommier and Swiss Chalet and many others just a short subway ride away.