As CIHI’s director of Client Experience, Shawn Henderson ensures that CIHI places client experience and stakeholder needs at the core of organizational operations. He is responsible for developing and leading innovative corporate-wide approaches to client management.
Mr. Henderson has more than 20 years of experience as a senior marketing leader. Prior to joining CIHI, he worked as the director of product development for the Royal Canadian Mint, where he oversaw a team that successfully developed more than 200 customer-driven products per year. He also worked in management roles at Telesat Canada, Telus and Corel Corporation.
Mr. Henderson holds a Bachelor of Commerce from the University of Saskatchewan.