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Understanding a patient’s experience during a hospital stay is integral to improving patient-centred care. Capturing and reporting this information is an important part of CIHI’s work on health system performance measurement. That’s why CIHI developed the Canadian Patient Experiences Survey on Inpatient Care (CPES-IC).

CIHI has begun a phased approach to publicly reporting patient experience data. The release of this data will help focus quality improvement and health system performance efforts.

Here are some details about the phases of our public reporting strategy for 2019–2020.

Phase 1: Patient experience analytical product

In April 2019, CIHI released Patient Experience in Canadian Hospitals, its first analysis of pan-Canadian patient experience data. Using results from the CPES-IC, the report offers a first look at data from 5 participating provinces on how people feel information was communicated and shared at different stages throughout their hospital stay.

The report features data at the aggregate level, including some provincial comparisons, as well as patient perspectives and examples of how patient experience data is being used by health care providers.

Phase 2: Reporting of facility-level indicators

CIHI is working toward publicly reporting a small core set (3 to 5) of patient experience indicators in the Your Health System: In Depth web tool. When published, the data for these indicators will enable comparisons at the national, provincial, regional and facility levels.

We have established an expert advisory group, which includes data experts and patient advisors, to guide us through the indicator selection and validation process. We will undergo a formal modified Delphi process for indicator selection to ensure that the indicators meet the needs of our stakeholders. We will also conduct methodology work to ensure comparability and reporting quality.

The anticipated release of the indicators is spring 2020.

Web tool for hospitals

CIHI will continue to make patient experience data available in the Canadian Patient Experiences Survey: Comparative Results tool, a secure web tool that allows authorized users to view their results on patient experience measures, explore specific survey questions and view demographic information about survey respondents.

If you have any questions related to these activities, please email prems@cihi.ca.