CIHI’s new strategic plan: Being deliberate, serving our stakeholders better

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CIHI’s new strategic plan Building on our strengths while beginning a new role

Recently, CIHI unveiled its Strategic Plan, 2016 to 2021. “CIHI is an organization made up of colleagues who are empowered, responsible and engaged,” said CIHI’s president and CEO, David O’Toole, about the plan.

Building on our strengths while beginning a new role

Our new strategic plan builds on our historical strengths while confirming a reorientation for CIHI — the beginning of a new role. We continue to believe that better data contributes to better decisions, ultimately improving the health of Canadians.

“Given our pan-Canadian mandate for health information, this plan requires CIHI to be a necessary partner with the federal, provincial and territorial governments as we work together to improve health quality and outcomes,” said O’Toole. “CIHI is an essential component of charting progress, improvement and innovations in the health care systems in Canada.”

CIHI is also committed to making our information more accessible and easier to use by clinicians, researchers, policy-makers and the public.

Working collaboratively

Working collaboratively with our stakeholders is critical to achieving our goals, and this plan highlights the importance of responding to their needs with innovative tools and approaches.

“The strategic plan process allowed us to think about the culture of CIHI and what improvements we can make to be more effective in our role. We’re scrutinizing ourselves, and our relevance and utility, to ensure we are in the best position to help inform health care decisions in Canada.”

Based on the consultations, CIHI’s new strategic goals are

  • Be a trusted source of standards and quality data
  • Expand analytical tools to support measurement of health systems
  • Produce actionable analysis and accelerate its adoption

Over the next 5 years, CIHI will focus its efforts on improving Canada’s health systems, guided by the priorities of our stakeholders:

4 key populations

  • Seniors and aging
  • Recipients of mental health and addictions services
  • First Nations, Inuit and Métis
  • Children and youth

4 key themes

  • Patient experience
  • Quality and safety
  • Outcomes
  • Value for money

“In the health information world, if you’re detached from your stakeholders, you run the risk of being less relevant,” O’Toole said. “Our new plan is refreshed, based on comprehensive consultations with our stakeholders and tied to our customers’ needs.”