Improving patient-reported data: How we’re piecing it together

March 2017

We’re committed to meaningful engagement with our stakeholders — the people and organizations working to ensure Canadians have the highest-quality health care. In that spirit of ongoing conversation, CIHI held its first Patient-Centred Measurement Peer Learning Day recently, in Toronto.

Peer Learning Day in a nutshell

Bringing together stakeholders from across Canada who have a broad range of knowledge and experience with patient-centred measurement, the day-long session provided an opportunity to learn from and with each other, and to promote better use of patient-reported data for quality improvement.

This peer-to-peer platform combined group activities, panel discussions and keynote speakers to increase attendees’ knowledge and skills around approaches and best practices to

  • Overcome challenges and barriers when using patient-reported survey data
  • Communicate patient-reported data to different audiences within organizations to facilitate quality improvement
  • Help front-line staff and clinical leaders use patient-reported data
  • Use data analytics to improve patient experience and choice

National and international experts came together to share their personal involvement with patient experience measurements, including

  • Heather Colquhoun (University of Toronto), who presented “Lessons learned from audit and feedback science: Application and best practices for communicating data”
  • Daniel Bokar (Cleveland Clinic), who presented “Successful use and communication of patient-reported data”
  • Lena Cuthbertson (British Columbia Ministry of Health), Kevin Harter (York Care Centre), Dr. Debra Bournes (The Ottawa Hospital) and Dr. Eric Bohm (Concordia Hip and Knee Institute), who had a panel discussion on “Putting patient-reported data into action: Experiences from across the health system”

The capper was a video presentation from the Bureau of Health Information of New South Wales, Australia.

The value of patient-centred measurement

Peer Learning Day was a unique opportunity for CIHI staff to collaborate with physicians, administrators, researchers and patients, all in the name of patient experience.

Every session featured lively discussion about how patient experience is measured and the value of having the patient represented when evaluating care.

The value of an event like this one is different for every participant. A patient advocate takes away different lessons than a facility administrator. But all participants are exposed to the different perspectives, and this exposure reinforces that everyone has a role to play in achieving high-quality patient-centred care.

Looking ahead

Measuring patient experience is an important component of measuring overall health system performance.

CIHI is collecting survey data about patients’ experiences in acute care hospitals across Canada with the Canadian Patient Experiences Survey — Inpatient Care (CPES-IC). The survey will provide meaningful, comparative data so hospitals can learn more about their patients’ experiences.

Soon, jurisdictions and facilities will have access to indicators on their patients’ impressions of cleanliness, pain control and communication with physicians — important information as we put the lessons from Peer Learning Day into practice.