Background

The Canadian Patient Experiences Survey — Inpatient Care (CPES-IC) is a standardized questionnaire that enables patients to provide feedback about the quality of care they experienced during their most recent stay in a Canadian acute care hospital. The Canadian Institute for Health Information (CIHI) led its development with input from jurisdictional representatives and survey research experts from across Canada.

To date, 5 jurisdictions (New Brunswick, Ontario, Manitoba, Alberta and British Columbia) are using the CPES-IC; 4 of them are submitting data to CIHI’s Canadian Patient Experiences Reporting System (CPERS).

The tool

CIHI will be launching the CPES: Comparative Results tool on August 17, 2017. This secure online tool includes comparative results for more than 100 acute care hospitals from 3 jurisdictions (New Brunswick, Ontario, Manitoba) on 22 patient experience measures. Participating hospitals can compare their results with those of other participating hospitals; they can also see how they are doing relative to natural comparators (i.e., hospital peer group, regional and provincial averages). Demographics and survey administration information are also provided to help assist with interpretation and comparisons.

Access

The CPES: Comparative Results tool is a secure online tool. If you’d like to get access, you’ll need a CIHI profile — if you don’t already have one, follow the instructions on the General Help and FAQ page of CIHI’s website to get started. For additional information, write to help@cihi.ca.

Key features

The tool has an array of functionalities so you can customize your comparisons and how you view the results. Key features include:

  • Comparative hospital-level data for 2015–2016 and 2016–2017. The first release of the CPES: Comparative Results tool includes all data received on or before June 30, 2017.
  • Comparisons with natural comparators (i.e., hospital peer group, regional and provincial averages), and customized comparisons with other hospitals
  • A downloadable All Data Export Report that can be used for customized analysis and that provides additional information about potential drivers for improvement and adjusted results
  • Information about demographic characteristics and survey administration
  • Resources to help you interpret the data, such as frequently asked questions and technical notes

Navigating the tool

Compare results

You can view results for 22 patient experience measures by hospital, patient group and data year. Search for a specific hospital to see how it’s doing relative to its natural comparators, customize comparisons with other hospitals or get an overall snapshot of all hospitals in a given hospital peer group, region, province or across Canada.

Natural Comparators:

Natural Comparators

Custom Comparators:

Custom Comparators

All Comparators:

All Comparators

View survey questions

On this page, you can explore the response distributions to specific survey questions to better understand a hospital’s patient experience measures.

View Survey Questions

View demographics

On this page, you can select a hospital to view specific demographic characteristics about the patients who responded to the survey, as well as information about how the survey was administered.

View Demographics

 

Your feedback

We want to hear from you! As the tool evolves and receives data submissions from more jurisdictions, we want to make sure it continues to meet our stakeholders’ needs. Please contact us at prems@cihi.ca.