Starting in spring 2019, CIHI will begin publicly reporting on patient experiences collected through the Canadian Patient Experiences Reporting System (CPERS). Patient experience is a growing priority area across the country, and with over 150,000 survey records collected from 5 jurisdictions currently in the database, we now have enough information to release results publicly. The goal of reporting this rich source of comparative information is to support transparency and quality improvement.

Understanding a patient’s experience during a hospital stay is integral to improving patient-centred care. The release of this data will help focus quality improvement efforts and health system performance overall. 

Here are some details about the phases of our public reporting strategy and anticipated milestones. 

Phase 1: Patient experience analytical product

As part of our phased approach, we will release an analytical product in April 2019 featuring aggregate-level analyses that will provide a high-level overview of patient experiences captured in the Canadian Patient Experiences Survey — Inpatient Care (CPES-IC).

This report will be the first release of pan-Canadian patient experience data and will explore variations in experiences in acute care hospitals. 

Facility-level data will not be included in this release. 

Phase 2: Reporting of facility-level indicators 

In addition to the analytical product, we are also working toward publicly reporting a small core set (3 to 5) of patient experience indicators in the Your Health System: In Depth web tool. When published, the data for these indicators will enable comparisons at the provincial, regional and facility levels.

We are in the process of establishing an expert advisory group to guide us through the indicator selection and validation process. We will undergo a formal modified Delphi process for indicator selection to ensure the indicators meet the needs of our stakeholders.

The anticipated release of the indicators in spring 2020.

Patient engagement

CIHI recognizes that patients are an important stakeholder in this work. As such, in order to accurately reflect patient experiences in acute care settings, we will be enlisting patient advisors to provide input on the direction of the analytical product and facility-level indicators. 

This work will be supported by CIHI’s broader Patient Engagement Strategy currently in development and will inform how we move forward in patient-oriented work at CIHI. 

Next steps

Patient experience data will continue to be made available in the Canadian Patient Experiences Survey: Comparative Results tool, a secure online tool that allows authorized users to view their results on patient experience measures, explore specific survey questions and view demographic information about survey respondents. The next update is scheduled for spring 2019. You will be informed when the data is updated and ready for review in the tool.  

As we move toward public reporting, we will continue to provide updates on the initiatives described above as information becomes available. 

If you have any questions related to these activities, please email prems@cihi.ca.