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Survey says…

Understanding a patient’s health care experience is integral to improving patient-centred care. Capturing and reporting this information is an important part of CIHI’s measurement efforts of overall health system performance. Our Canadian Patient Experiences Survey — Inpatient Care (CPES-IC) is a standardized questionnaire that allows patients to provide feedback about their care. The Canadian Patient Experiences Reporting System (CPERS) is Canada’s first pan-Canadian reporting system based on that patient experience data.

As of March 2017, 4 provinces are using the survey and submitted data to CIHI, with more in the queue. CIHI makes facility-level comparative results reports available to participating jurisdictions and is currently developing a strategy for public reporting.