CIHI has redesigned its website to better serve our customers and help you find all that you are looking for. This page will help orient you to the new site so you can take advantage of its many new features. We’ve compiled the top questions about this site, along with information to help you use the site more effectively and get the most out of CIHI has to offer. If at any time you experience difficulties using the site, you can access our Help Desk for technical support.

Website Changes

  • Site Organization


    CIHI’s new website is designed based on our customers’ feedback. The content is organized in themes for easy access and cross-reference. You’ll find four health care themes—Types of Care, Health System Performance, Spending and Health Work Force, and Factors Influencing Health—across the top navigation bar. You’ll also find four other tabs across the top that provide easy access to essential information—Quick Stats, Standards and Data Submission, Events and Education, and About CIHI.

    The top navigation bar also puts CIHI’s Products and Applications—the interactive tools and databases our customers use every day to obtain or retrieve information—within easy reach. In addition, you’ll find media products, including news releases and bulletins, as well as FAQs on almost every page of the site.

Who to contact for technical support

CIHI has worked hard to ensure that this site performs properly on all standard web browsers and platforms. However, if you encounter technical problems with our site please send an email to You will receive faster service if you include the following information in your message:

  • The name of the page you were on when you encountered the problem (ideally, by cutting and pasting the URL of the page from your browser’s address display or by copying the title at the top of the page); and
  • A detailed description of the problem, such as a copy of any error message you receive or an explanation of what didn’t work (for example, “I clicked the submit button but nothing happened.”).

Help Desk

CIHI's Central Client Services team provides support to users of CIHI's website Monday to Friday (except statutory holidays), from 8:00 AM to 4:00 PM Eastern Time. If you are experiencing issues or need assistance accessing applications and services, please contact us:

  • Phone: 613-241-5543
  • Fax: 613-241-8120


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Top questions

  • I can't find what I'm looking for - can I search?

    If you can't find the information you're looking for, you can use the search feature located at the top right-hand side of the home page. Simply type key words or phrases into the text box and submit your query by clicking on search or hitting the enter key on your keyboard. Once in the search result page, you can also try an advanced search by using the filters in the drop-down menu supplied.