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Patient Experience in Canadian Hospitals — Data Tables

April 17, 2019

Download the data tables to more deeply explore patient experience data from the Canadian Patient Experiences Survey on Inpatient Care.

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Patient Experience Alberta British Columbia Manitoba New Brunswick Ontario Acute Care Inpatient XLSX

Patient Experience in Canadian Hospitals — Methodology Notes

April 17, 2019

Read the methodology notes to find out more about CIHI's analysis of patient experience in Canadian hospitals. 

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Patient Experience Alberta British Columbia Manitoba New Brunswick Ontario Acute Care Inpatient PDF

Canadian Patient Experiences Survey web tool for hospitals

April 17, 2019

Hospital staff can log in to this secure web tool to assess inpatient experiences at their hospital and to compare their results with those of other hospitals.

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Patient Experience Alberta British Columbia Manitoba New Brunswick Ontario Acute Care Inpatient

Patient Experience in Canadian Hospitals

April 17, 2019

How do patients feel about communication during their stay in a hospital? For the first time, we have released our patient experience survey data that explores patients’ experience with care providers, medications and leaving hospital. Explore how Canadians feel about the care they received during their hospital stay.

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Patient Experience Alberta British Columbia Manitoba New Brunswick Ontario Acute Care Inpatient

Palliative care in Canada inconsistent, patients say

September 19, 2018

3 Canadian women share their experiences with palliative care and compare them with some of the findings of CIHI's new report Access to Palliative Care in Canada. Read their stories.

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Patient Experience

NACRS Pick Lists for 2018-2019 (CEDDxS v.5.0, PCL v5.1) (PDF format, Zip)

November 30, 2017

The Presenting Complaint List (PCL) was developed by the Canadian Emergency Department Information System (CEDIS) Working Group. It includes common symptoms, complaints, problems or reasons for seeking medical care. The Canadian Emergency Department Diagnoses Shortlist (CED-DxS) includes more than 800 diagnoses in common terms, which are mapped to ICD-10-CA codes. 

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Patient Experience
Health information management professionals

NACRS Pick Lists for 2018-2019 (CEDDxS v5.0, PCL v5.1) (Excel format, Zip)

November 30, 2017

The Presenting Complaint List (PCL) was developed by the Canadian Emergency Department Information System (CEDIS) Working Group. It includes common symptoms, complaints, problems or reasons for seeking medical care. The Canadian Emergency Department Diagnoses Shortlist (CED-DxS) includes more than 800 diagnoses in common terms, which are mapped to ICD-10-CA codes. 

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Patient Experience
Health information management professionals

Presenting Complaint List v.5.0: Emergency Department NACRS Pick-Lists

February 9, 2017

The Canadian Emergency Department Information System (CEDIS) Presenting Complaint List (PCL) contains patient complaints commonly seen in the emergency department and reported to the National Ambulatory Care Reporting System.

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Patient Experience
Health information management professionals

Canadian Patient Experiences Survey Procedure Manual

January 29, 2016

Standards and protocols for administering the Canadian Patient Experiences Survey — Inpatient Care (CPES-IC).

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Patient Experience Alberta British Columbia Manitoba New Brunswick Ontario
Standards
Acute Care Inpatient PDF

Canadian Patient Experiences Survey — Inpatient Care, Data Dictionary Manual

January 29, 2016

Data element definitions and guidelines for collecting data in the Canadian Patient Experiences Survey on Inpatient Care (CPES-IC) Minimum Data Set (MDS).

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Patient Experience Alberta British Columbia Manitoba New Brunswick Ontario Acute Care Inpatient PDF

Patient-Reported Experience Measures: Long-Term Care

November 10, 2015

Get information on patient-reported experience measures and on how they can facilitate pan-Canadian benchmarking and comparisons to identify potential areas for quality improvement.

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Patient Experience Alberta British Columbia Manitoba New Brunswick Ontario Acute Care Inpatient PDF

Canadian Patient Experiences Reporting System Information

July 9, 2015

Information sheet on the CPERS and patient-reported experience measures (PREMs).

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Patient Experience All of Canada All of Canada Acute Care Inpatient PDF

Development of the Canadian Patient Experiences Survey — Inpatient Care

September 29, 2014

Backgrounder on the Canadian Patient Experiences Survey — Inpatient Care (CPES-IC) and its value in helping hospitals inform the delivery of patient-centred care.

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Patient Experience All of Canada Acute Care Inpatient PDF

Canadian Patient Experiences Survey Frequently Asked Questions

September 19, 2014

Frequently asked questions and survey support documentation for the Canadian Patient Experiences Survey on Inpatient Care (CPES-IC).

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Patient Experience Alberta British Columbia Manitoba New Brunswick Ontario Acute Care Inpatient PDF