Director, Central Operations and Services
As Director of Central Operations and Services, Barbara McLean is responsible for providing leadership and direction for technology and infrastructure services, IT operational processes, centralized client support and common services. The mission of the Central Operations and Services branch is to provide excellent support services and infrastructure to enable clients to utilize these technology resources and services effectively and responsibly to advance CIHI’s vision (Better Data. Better Decisions. Healthier Canadians.) and strategic goals.
A certified health information management (HIM) professional with years of information technology and management experience, Ms. McLean joined CIHI in 1991 as the manager of Client Services and acted as the manager of Classifications during Canada’s roll-out of ICD-10. Prior to her current position, Ms. McLean was the acting director for the Applications and Web Service branch and the Central Client Services branch.