Shawn Henderson - Director, Client Experience

Shawn Henderson

Director, Client Experience


As CIHI’s director of Client Experience, Shawn Henderson ensures that CIHI places client experience and stakeholder needs at the core of organizational operations. He is responsible for developing and leading innovative corporate-wide approaches to client management.

Mr. Henderson has more than 20 years of experience as a senior marketing leader. Prior to joining CIHI, he worked as the director of product development for the Royal Canadian Mint, where he oversaw a team that successfully developed more than 200 customer-driven products per year. He also worked in management roles at Telesat Canada, Telus and Corel Corporation.

Mr. Henderson holds a Bachelor of Commerce from the University of Saskatchewan.