The Canadian Patient Experiences Reporting System (CPERS) collects standardized patient experience information from participating hospitals across Canada, starting with acute inpatient care. Information from CPERS provides insight into patients’ perspectives on the health services they received. This information is used to inform and improve patient-centred care and patient outcomes.
CPERS receives data about patient experiences from hospitals or jurisdictions that administer the Canadian Patient Experiences Survey on Inpatient Care (CPES-IC).
CPERS is populated with CPES-IC results from participating acute care inpatient hospitals across Canada.
CIHI collaborates with participating jurisdictions to support CPES-IC implementation and data submission to CPERS.
The CPES-IC Procedure Manual (PDF) provides standards for administering the survey, including details on the target patient population and inclusion criteria for the survey.
Jurisdictions have implemented the CPES-IC in a staged approach. CPERS has captured survey data as early as 2014‑2015 from selected jurisdictions. New Brunswick, Ontario, Manitoba, Alberta and British Columbia have submitted data. Other jurisdictions are in the process of implementing the CPES-IC and preparing to submit data to CPERS.
The Canadian Patient Experiences Survey (CPES): Comparative Results tool is a secure online tool that gives submitting hospitals access to comparative results for more than 240 acute care hospitals from 4 jurisdictions (New Brunswick, Ontario, Manitoba and Alberta) on 23 patient experience measures. It was designed to support quality improvement and benchmarking across Canada. If you are a submitting hospital and would like to get access, write to firstname.lastname@example.org.
Data is not yet currently available for third-party requests.
Data is collected in accordance with the following:
- Canadian Patient Experiences Survey — Inpatient Care (CPES-IC) (PDF), which includes
- 22 items from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey
- 19 questions that address key areas relevant to the Canadian context (e.g., discharge, transitions)
- 7 questions to collect demographic information
- CPES-IC Procedure Manual (PDF)
- Canadian Patient Experiences Survey — Inpatient Care Data Dictionary Manual (PDF)
- Patients’ responses to CPES-IC questions
- Information on the survey methods and processes used to administer the survey
- Administrative information needed to support submissions, analysis and reporting
Information is collected on patients from 3 hospital service lines: medical, surgical and maternity.
Further information can be found in the Canadian Patient Experiences Survey — Inpatient Care Data Dictionary Manual (PDF).
CIHI develops standards and specifications to support the collection and submission of data. CIHI extends licences to develop solutions to support data submission. Health information vendors must complete a subscription process annually to access and use CIHI’s current products, including CPERS.
For more information about submitting data to CPERS:
- CPERS licensed vendors
- CPERS vendor testing
- CPERS data submission requirements (available upon signing a vendor license agreement)
- CPERS data submission deadlines and reporting periods
Email email@example.com about obtaining the CPERS electronic Data Submission Services (eDSS) requirements and becoming a CPERS licensed vendor.
CIHI ensures that the quality of the information in our data holdings is suited to its intended uses and that data users are provided with accurate information about data quality. Read more about our Data and Information Quality Program.
For information on CPERS data quality, contact us at firstname.lastname@example.org.