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Understanding a patient’s experience during a hospital stay is integral to improving patient-centred care. Capturing and reporting this information is an important part of CIHI’s work on health system performance measurement. However, facility-level pan-Canadian reporting of comparable patient-reported experience measures (PREMs) is limited. Recognizing this gap, CIHI will begin publicly reporting 5 measures from the Canadian Patient Experiences Survey — Inpatient Care (CPES-IC) (PDF) in 2021:

  • Communication With Nurses
  • Communication With Doctors
  • Involvement in Decision-Making
  • Discharge Management
  • Overall Hospital Experience


Measure names are currently being reviewed for plain language and are subject to change.


These measures were chosen in consultation with patients and health system stakeholders. They touch on a mix of themes that highlight what care providers, hospitals and regions can focus on to improve patient experience.

Results are anticipated to be released in CIHI’s Your Health System (YHS) online tool in spring 2021. Publicly reporting this data can facilitate peer-to-peer learning, encourage sharing of best practices and drive improvement in patient-centred care.

Facility-level public reporting of patient experience measures will include patient-reported experience data from Nova Scotia, New Brunswick, Ontario, Manitoba and Alberta, with the goal of amplifying the patient voice to advance patient-centred care.

Comparative Results tool for hospitals

Patient experience data will continue to be available to organizations that submit to CIHI’s Canadian Patient Experiences Reporting System (CPERS) in a secure online environment. The Canadian Patient Experiences Survey: Comparative Results tool allows authorized users in participating hospitals and jurisdictions to compare their patients’ experiences with those at other acute care hospitals in Canada.

If you have any questions related to these activities, please email