Information for learners

CIHI collects and uses your personal information from your enrolment in our learning products to administer the courses and to maintain communication with you for future education products and other CIHI activities.

Within this context, CIHI may be asked to disclose your attendance at and completion of a course to your employer, your supervisor/project lead and/or a supporting organization (e.g., a provincial/territorial ministry/department). If you object to this disclosure, please email education@cihi.ca. CIHI does not otherwise disclose, give or sell your personal information.

Technical requirements

Minimum technical requirements for online courses, web conferences and videoconferences

Computer systems

Dual-core processor (or better)
Microsoft Windows XP SP2, Windows Vista, Windows 7, Windows 8, Windows 10
2 GB of RAM (or better)
Resolution of 1024 × 768 or higher
Adobe Acrobat Reader 5.0+ (and above) required to access supporting course resources
Microsoft Edge, Firefox, Safari 2.0 (and above) and Google Chrome
- Includes JavaScript with cookies enabled
- Popup blockers must be disabled for this site (see your network administrator if you need assistance)
- Text size set to medium (View > Text Size > Medium)
Note: We cannot guarantee that the Learning Centre will function properly in other browsers.

Web conferences

CIHI uses the Adobe Connect web-conferencing platform.

Review the minimum technical requirements for attending a CIHI web conference using Adobe Connect.
Test your system with the meeting connection diagnostic.
- If your computer is not compatible with Adobe Connect, you will see a message with details about the issue and troubleshooting tips.
Please note that Internet Explorer has been retired. When attending a CIHI web conference, we recommend using either Microsoft Edge or Chrome.

Videoconferencing

To join a CIHI videoconference session, you must connect over IP/h.323 and connect at 512 bps.

Note: CIHI videoconferences do not support ISDN.

Cancellation and refund policies

No-show policy

If you fail to attend a workshop that is offered under your jurisdictional Core Plan subscription, your organization will be charged a no-show administrative fee of $100.

Cancellation and registration fee refund policy

For any CIHI workshop, web conference or videoconference where a registration fee is paid,

If cancellation notice is received in writing more than 48 hours in advance of the session date: full refund.
If cancellation notice is received 48 hours or less in advance of the session date: registration fee minus 30% administrative charge will be refunded.
- Please note: substitutions will be accepted.
There is no refund of registration fees for the following learning types:
- eLearning courses
- Recorded web conferences
- Self-study PDF courses
- Exams
- Job aids

Prices for education sessions

Most Canadian health care facilities hold a Core Plan subscription with CIHI through the bilateral agreements that exist between CIHI and the ministries of health.

CIHI offers education products through the Core Plan at no additional charge to regional health authorities (or similar) and ministries of health. Please note that the Core Plan does not apply to all products in the Learning Centre. In cases where the Core Plan does not apply, a registration fee is charged to all registrants.

Price A applies to Canadian health care facilities, governments, not-for-profit health agencies, universities, health professionals and researchers from the public sector.

Price B applies to private commercial operations (including but not limited to software vendors and consultants), foreign clients and others not qualifying for Price A.

Some Core Plan products and services are subject to confidentiality and privacy restrictions. Contact us at help@cihi.ca to find out whether your organization holds a Core Plan subscription (and if not, whether it is eligible).

Registration fees are as follows:

Learning type	Core Plan clients	Non–Core Plan clients: Price A*	Non–Core Plan clients: Price B*
Job aid	Included	$0	$0
Resource collection	Included	$0	$0
Learning pathway	Included	$0	$0
Video	Included	$0	$0
1-day workshop	Included	$370	$740
Exam	Included	$230	$460
eLearning	Included	$165	$330
Self-learning (PDF)	Included	$185	$370
Web conference (live)	Included	$110	$220
Web conference (recorded)	Included	$55	$110
Learning bundle	Included	Price varies (depending on products included)	Price varies (depending on products included)

Notes

*Non–Core Plan registration fees (Price A and Price B) are subject to applicable taxes when the payment transaction is processed. Non–Core Plan registration fees are subject to change without notice.

In-house education services

CIHI’s in-house education services help individual facilities and their staff better use CIHI’s various tools for effective management. This unique service allows clients to focus on individual education needs and to create an agenda that will target specific areas where detailed education is required.

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